Frequently Asked Questions
Kindly refer below to our most commonly asked questions. Have an unanswered question? Please do not hesitate to contact us directly!
Yes, refer to the table below for the applicable surcharges:
| Category | Rate |
| Public holidays and/or special occasions | 50 |
| Setup before 10:30am | 50 |
| Teardown after 10:30pm | 50 |
| Overnight | 130 |
| Outdoor venues | 200 |
| Venues at Botanic Gardens, East Coast Park, Fort Canning, Gardens by the Bay, MBS, Sentosa, Tuas / Jurong | 50 |
WhatsApp us at 88992695 with (your event date, time and services/decorations required) / (the booking details) and we will get back to you as soon as we possibly can! You will have to make the full payment as stated in the invoice in order to secure your booking!
Teardown will be done 3 hours after the agreed upon setup time. Extension of teardown time will be charged at $100 per hour or part thereof.
Full upfront payment as stated in the invoice will be required for us to secure your booking. Do note that we will collect a refundable security deposit of $200 (reflected in the invoice). Payment can be made via:
- Paynow UEN: 202243058H
- Pay now QR code:
- Bank Transfer (DBS):
- Account Type: Multi-Currency Autosave
- Bank Account No.: 072-848532-9
- Bank Code: 7171
- Branch Code: 0072
Send us a screenshot of the payment so that we can process your booking ASAP 🙂
Any late repayment will be subjected to an additional 5% of the grand total for every 3 calendar days past the repayment deadline.
Any missing or damaged items will be charged at full retail value. We will deduct the amount from the security deposit that you have left with us. In the event where the security deposit is insufficient to cover the value of the items, we will send you a separate bill detailing the amount owed to us.
It will take up to 14 working days to process your refund, starting from the day after we have received the items. Do provide us with the relevant details when requested in order to ensure that you receive your refund in a timely manner.
Cancellations made more than 7 calendar days prior to the event date will be subjected to a 50% refund. Any outstanding balance (if any) has to be paid within 5 working days upon successful cancellation.
No refunds will be given for cancellation made less than 7 calendar days prior to the event date. Any outstanding balance (if any) has to be paid within 5 working days upon successful cancellation.
There will be strictly no refund for any custom made backdrops / props / prints etc.